FAQ
Order Status
Once your order has been successfully placed, you will receive a confirmation email containing your order details. As soon as your order has been shipped, we will send you a second email with your tracking information and shipment updates.
You may also monitor the status of your order at any time by visiting the “Order History” section within your account on the HerGlowFactory website.
Can I Change My Order?
Yes — order modifications are possible provided your order has not yet been processed for shipping.
To request changes to your order, please contact our support team through the “Contact Us” form or via our Live Chat support. We recommend reaching out as soon as possible to ensure we can assist you promptly.
Returns & Exchanges
At HerGlowFactory, customer satisfaction is important to us. We gladly accept returns and exchanges subject to the following conditions:
- The item must have been purchased directly from our online store.
- The item must be unused and in its original condition.
- All original packaging, tags, and accessories must be included.
- Return or exchange requests must be submitted within 3 days of delivery.
To initiate a return or exchange, please contact our support team through the “Contact Us” form or Live Chat. A member of our team will assist you as quickly as possible.
Order Cancellation Policy
Orders may only be cancelled within 48 hours of purchase, provided production or processing has not yet begun.
If an incorrect item was ordered or you wish to cancel your purchase, please contact us within the 48-hour window. Once production has started, cancellations and payment reversals can no longer be processed.
We kindly ask customers to review their orders carefully before completing checkout.
Tracking Your Order
Once your order has been dispatched, you will receive both an email and SMS notification containing your shipment details and tracking link.
You can track the progress of your delivery directly through the tracking link provided.
Changing Your Delivery Address
If your order has not yet been shipped, we may still be able to update your delivery address upon request.
Please contact our support team through the “Contact Us” form as soon as possible so we can assist you before dispatch.
Payment Security
Yes — shopping on HerGlowFactory is completely secure.
All credit and debit card transactions are processed through trusted third-party payment providers that are fully PCI-compliant. This represents one of the highest security certification standards in the payment industry, ensuring your personal and payment information is encrypted, securely processed, and protected at all times.
For any additional questions or assistance, please feel free to contact our support team.